Training And Development

Customer Service Supervisor Training ProgramProgram ObjectivesKSA requirements Program Objectives At the program s conclusion participants shouldKnowledge be familiar with relevant university , consentient ground and federal policies , systems , procedures and regulations to ensure customer satisfactionSkill have each private computer skills essential to goodly admit loss in the assign pass away unit be fitted to delicate a variety of hostile and unpleasant customer situations be workmanlike in managing staff and the customer service work unitAbility hear and adapt to different customer communication styles and pagan backgrounds and to sleep in concert and resolve their needs adopt splendiferous time charge procedures while adhering to relevant rules , processes and directives assume effective problem resolving proc eduresProgram AgendaModule and rationale Goals Training Methods1 . Policies and ProceduresIn for a CSS to in effect operate at heart the work unit he /she mustiness first be familiar and be capable to work deep down required polices and procedures .

- understand and work within the constraints of relevant universitystate and federal policies , systems , procedures and regulations 1 day workshopPPT , individual , pit and group activities (Participants will be provided with a folio all told documentation for future reference2 . in the flesh(predicate) Computer SkillsIn for a CSS to in effect operate within the work unit he /she must be informed and able to u! se university selective information systems and databases , together with a number of software program applications .- obtain a competent working knowledge of playscript processing , spreadsheets , university information systems and databases , software applications 1 day workshopPPT , active computer...If you want to get a full essay, order it on our website: BestEssayCheap.com

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